Your account
Your provider's site has an account page where you can look after your subscription yourself. Open it from Your account at the top of your provider's subscribe page.
This password is only for managing your subscription. It's separate from the password you use to watch on Plex, Emby, Jellyfin or Silo.
Getting a password
You don't need an account to subscribe. There are three ways to get one:
- Right after you pay. Once your payment is confirmed, your status page shows Create your account. Choose a password (at least 10 characters) and you're signed straight in. You have 7 days after paying to do this from that page.
- From an account link. Your provider may email you one (often in your welcome email), or you can ask them for one. Open it, choose a password, and you're signed in. A link works once and lasts 3 days.
- Forgot your password? on the sign-in page emails you a link, if your provider has email set up. It works even if you never set a password.
You sign in with the email you paid with and your password. Five wrong passwords in a row lock sign-in for 15 minutes. You stay signed in on that browser for 14 days, or until you click Log out.
Forgot your password? Click Forgot your password? on the sign-in page and enter the email you paid with; a link arrives by email. If your provider doesn't send emails, the page says so: ask them for an account link instead. Either way, the new password replaces your old one.
Your details are private
Your email, name and payment handle are stored encrypted, and only your provider can see them.
What you can do
- See where your subscription stands: your plan, its price, and when it renews or ends.
- Watch: the details for each server you're on, including your Silo Create your account link if you haven't used it yet.
- Renew (crypto, Venmo or Cash App): choose how to pay and click Pay. The time is added on to the end of what you've already paid for, so paying early never loses days. Card subscriptions renew by themselves, so there's no Renew for them. See Renewals and missed payments.
- Cancel, and Keep my subscription to undo it before your paid time runs out. See Cancelling.
- Start again after your subscription has ended: pay for the same plan, and you're set back up on the same servers.
- Payments: every payment you've made, how you paid, and the dates it covers.
- Change password: this signs you out on your other browsers.
Last updated 2026-11-06